Terms & Conditions
These general terms and conditions apply to all business relationships between Soulfood Music Distribution GmbH and its customers. First of all we check if we are able to accomplish the order. Only then we will accept your order partly or entirely. Normally, this is done by delivering the goods. An order confirmation will be send to your e-mail address. The sales agreement between us is concluded by sending a confirmation or delivering the available goods.
Contractual partner for all orders is:
Soulfood Music Distribution GmbH
Executive Directors: Jochen Richert
Companies' Register: Amtsgericht Hamburg, HRB 82708
Customer Service: +49 40 675 09 788 - 422
Service hours from Monday - Friday from 10 am until 4 pm (CET).
All offers in our online shop are non-binding. All displayed prices on our website include value added tax. When ordering from outside the European Union, the displayed price is charged as net price. The customer is responsible for special domestic tax- or custom charges. The price displayed in the shop at the time of the customer’s order is always valid and binding. In the event of price fluctuations after the placement of customer’s order – including during the pre-order phase of a new product – we cannot reimburse customers for any price reductions.
We usually pack your order within 1-3 days upon entry of it .Please note that if the product is not yet released we will ship on the release date the earliest. On top of that, it will take another couple of days to deliver the goods to your address, depending on country of delivery and custom regulations. Nevertheless it should not take more than 3-10 days for the postal service to deliver the package. The postal service will deliver it to the delivery address, if the attempt of delivery fails, your package will be taken to a near-by post office waiting there for approximately a week to be picked up. Special information for US customers: Please keep in mind that due to oversea shipment and special US custom regulations it can take up to 14 days until the goods arrive. It is absolutely necessary to provide us with your telephone number or a valid e-mail address, so that we may contact you if there are problems with your order. Despite careful stocking it may happen that an article is sold out faster than expected, especially on bargain offers or limited editions. Therefore we do not give any guarantee of delivery. We are authorized to partial deliveries without previous agreement.
§4. Shipping and Handling
All prices are in Euro and include value added tax. The freight costs DO NOT INCLUDE import taxes or customs!
See price list in section Shipping Information.
All orders will be delivered by DHL / Deutsche Post. Transport damages will only be accepted by the deliverer when certified on delivery note.
§5. Terms of Payment
If you decided to pay via PayPal, credit card or payment in advance (bank transfer or cheque), you are requested to pay right after submitting your order in our online shop.
Payee: Soulfood Music Distribution GmbH
Bank: Volksbank im Märkischen Kreis eG
§6. Reservation of Proprietary Rights
The property of the goods will remain with Soulfood Music Distribution GmbH until all accounts have been completely paid.
Soulfood Music Distribution GmbH is liable for the perfect technical and material conditions of the delivered goods. You can object delivered goods due to warrantable defects within the legally defined regulations. Soulfood Music Distribution GmbH is not liable for the suitability of the goods for a special intended use by the customer. We recommend inspecting delivered goods for defectiveness right after receipt.
§8.Right to revocation
Instructions on revocation
You have the right to revoce this contract within 14 days without giving any reason. The revoce period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. In order to duly exercise the right of withdrawal you shall inform us at:
Soulfood Music Distribution GmbH
Fon: +49 (0)40 67509788-421
of your decision to revoke this contract by an unequivocal notice (e.g. a letter sent by post, fax or e-mail). You may use the attached model revocation form, but it is not obligatory. To meet the revocation deadline, it is sufficient for you to send your notice concerning your exercise of the right of revocation prior to the expiration of the revocation period.
Effects of withdrawal
If you revoke this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to revoke this contract. We will carry out such reimbursement using the same way of payment as you have used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement payment until we have received the goods back or you have supplied evidence of having returned the goods, whichever is the earliest.
You shall return the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your revocation of this contract to us. The deadline is met if you return the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You shall only be liable for any depreciation of the goods deriving from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of revocation
Audio- / video recordings and software (e.g. CDs, LPs, DVDs, fanboxes), journals, magazines and books are explicitly excluded from the right of revocation if you have unsealed the delivered volume or removed its shrinkwrapping. Also excluded from the right of revocation are goods which are sealed for hygiene or health protection and where the sealing has been removed after delivery.
According to the German Data Protection Act (BDSG) and Tele Services Data Protection Act (TDDSG) we solely save your personal data with the objective of being able to execute your order. Particularly, none of your personal data, apart from absolute necessary information for the distribution of you order, will be given to third persons. By request of a customer we will provide information about all personal data saved about her or him. At any time a customer can apply for modification or deletion of his personal data. Therefore please contact Soulfood Music Distribution GmbH.
Ordering from Soulfood Music Distribution GmbH is very comfortable. We offer you a free registration and save your personal data in a password protected sales account, in order to avoid that you have to enter your name and address for your next order again. A sales account at Soulfood Music Distribution GmbH simplifies the order transaction and affords:
1. Articles are being saved in a shopping cart, thus you dont have to re-enter your personal data when you come back.
2. You can change or delete your personal data at any time.
3. Registration is free and without any obligation.
At any time you can review or delete your personal data. This can be done after logging into your personal account. Please keep in mind that after deletion, your data will be completely deleted from our database and you have to register again in case of a new order.
Cookies are small pieces of data stored at your hard drive. Our cookies do not include personal data and solely conduce to navigation and recognition. Naturally, you can use our online shop as well without having your browser enabled to store cookies.
§12. E-Mail Newsletter
We offer you to subscribe to our free e-mail newsletter. After registration you receive an e-mail. To conclude your registration you have to click on the activation-link in this e-mail. Afterwards you will regularly receive information about new releases and specials. By clicking on the Submit-button you allow Soulfood Music Distribution GmbH, Agathe-Lasch-Weg 2, 22605 Hamburg, Germany, and its subsidiaries to use your mail-address for marketing purposes. This includes e. g. the consignment of e-mails with general information or advertises. Your mail-address will be saved permanently and in no case given to third parties.
If you do not want to receive our newsletter any longer you can unsubscribe from our mailing list at any time. Every mailing contains a link to easily unsubscribe. All data saved during the registration will be deleted.
Should any part of this agreement be invalid for any reason, it is to be replaced with a corresponding text, which is valid and equivalent to the intended meaning. The rest of the agreement shall remain unaffected and valid. The same shall apply if the provisions of the contract are found to be incomplete.
§14. Place of Jurisdiction and Copyright
Place of jurisdiction shall be Hamburg, Germany. All contents of this website are subject to the copyright of the applicable copyright holder. Reprint, copies (even in extracts), linking and the like without our written approval is prohibited.
The European Commission profides an Online Dispute Resolution platform.
You can find it under http://ec.europa.eu/consumers/odr/