Payment & Dispatch
**** ATTENTION ****
Hello dear customer.
We have serious problems with our warehouse at the moment. This caused that since some days no orders can be shipped. For all this mess we want to deeply apologize, but from time to time things happen where you have no options to change them or where you also have done nothing wrong.
The current status is, that it is worked on solving the problems and that we will get hopefully positive solutions within the coming 10 days.
So, before placing an order please be aware, that we can´t say currently about when exactly it will be shipped.
Once more: we are really sorry for this situation.
All prices are in Euro and include value added tax. The freight costs DO NOT INCLUDE import taxes or customs! Shipping costs for
EUROPEAN UNION (EU):
until 0,5 kg = EUR 6,49
until 2,0 kg = EUR 8,49
until 5,0 kg = EUR 14,99
until 10,0 kg = EUR 19,99
until 20,0 kg = EUR 29,99
NORWAY, SWITZERLAND AND REST OF THE WORLD:
until 0,5 kg = EUR 7,99
until 1,0 kg = EUR 11,99
until 2,0 kg = EUR 19,99
until 5,0 kg = EUR 29,99
until 10,0 kg = EUR 49,99
until 20,0 kg = EUR 69,99
ATTENTION: In case there´s different pre-orders in one order, that are released on different release dates, so please have in mind, that we will ship all together when the latest release is available and can be shipped (example: in July you order one release that will be out in August and one release that will be out in September. Then we will ship all together in September).
In case you wish a delivery splitted in more shipments, please get in touch by email to firstname.lastname@example.org ...we will make it happen.
AND: In case you ar in need of the tracking-number...PLEASE mail us to email@example.com and ask for it...we sadly don´t have the option to send the tracking automatically. THANX!
We usually pack your order within 1-3 days upon receipt of payment. On top of that, it will take another couple of days to deliver the goods to your address, depending on country of delivery and custom regulations. Nevertheless it should not take more than 3-14 days for the postal service to deliver the package. The postal service will deliver it to the delivery address, if the attempt of delivery fails, your package will be taken to a near-by post office waiting there for approximately a week to be picked up.
When sending goods to a destination outside the European Union we always have to include an invoice or proforma invoice in the shipment for custom reasons. Please keep this in mind when invoice and delivery addresses differ, e.g. when sending a gift to somebody.
Special information for US and oversea customers: Please keep in mind that due to oversea shipment and special US custom regulations it can take up to 14 days until the goods arrive.
It is absolutely necessary to provide us with your telephone number or a valid e-mail address, so that we may contact you if there are problems with your order.
Our customer service: +49 40 675 09 788 - 422
Email address: firstname.lastname@example.org
Service hours from Monday - Friday from 10 am until 4 pm (CET).