FAQ & Help

1.
In case of a sluggish or not working direct PAYPAL connection within your payment process, please choose "prepayment" as your payment option and finish your order. Once finished, go to your PAYPAL account and do your wire independently from the order process to the following PAYPAL account: frontiers@soulfood-music.de

Please don't forget to mention your name and order number when doing the payment. The order number can be found in the order confirmation email.

Or you can do a wire to the following bank account:
Payee: Soulfood Music Distribution GmbH
Bank: Volksbank im Märkischen Kreis eG
SWIFT: GENODEM1NRD
IBAN: DE20447615341015161106

2.
Discount vouchers or gift certificates have to be cashed in the shopping cart, not during the payment process. Click on the shopping cart symbol, "edit shopping cart", then you will find on the left side within the grey area a click option "I have a voucher". Activate it and add your code.

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Additional support by E-Mail: sales@frontiers.shop

Customer Service: +49 (0)40 80811397
Service hours from Monday - Friday from 10 am until 4 pm (CET).