Payment & Dispatch
All prices are in Euro and include value added tax. The freight costs DO NOT INCLUDE import taxes or customs! Shipping costs for
EUROPEAN UNION (EU):
until 0,5 kg = EUR 5,99
until 2,0 kg = EUR 7,99
until 5,0 kg = EUR 14,99
until 10,0 kg = EUR 19,99
until 20,0 kg = EUR 29,99
NORWAY, SWITZERLAND AND REST OF THE WORLD:
until 0,5 kg = EUR 6,99
until 1,0 kg = EUR 9,99
until 2,0 kg = EUR 19,99
until 5,0 kg = EUR 29,99
until 10,0 kg = EUR 49,99
until 20,0 kg = EUR 69,99
We usually pack your order within 1-3 days upon receipt of payment. On top of that, it will take another couple of days to deliver the goods to your address, depending on country of delivery and custom regulations. Nevertheless it should not take more than 3-14 days for the postal service to deliver the package. The postal service will deliver it to the delivery address, if the attempt of delivery fails, your package will be taken to a near-by post office waiting there for approximately a week to be picked up.
When sending goods to a destination outside the European Union we always have to include an invoice or proforma invoice in the shipment for custom reasons. Please keep this in mind when invoice and delivery addresses differ, e.g. when sending a gift to somebody.
Special information for US and oversea customers: Please keep in mind that due to oversea shipment and special US custom regulations it can take up to 14 days until the goods arrive.
It is absolutely necessary to provide us with your telephone number or a valid e-mail address, so that we may contact you if there are problems with your order.
Our customer service: +49 40 675 09 788 - 421
Email address: email@example.com
Service hours from Monday - Friday from 9 am until 12 pm (CET).